Thanks so very much for ordering our delightful and awesome handmade hair, bath & body products! All orders made on our website are final. We all work hard to ensure that your order is sent out in a timely manner. Our system validates all mailing addresses, however, if you have changed your billing/shipping address there is no way that we will know. We can only ship your items according to what is in the Aerin & Mahogany checkout process. Please check and double check your order before you confirm. Thank you so much for your cooperation and understanding!
Our orders are shipped within 1-3 business days. If you have a large or complex order it just might take a little longer. Please allow us, in this case, up to two weeks. The method of shipping we use is USPS Priority Mail which usually takes 2-3 days to arrive. Since orders are shipped according to our system we cannot tell you when your items will be shipped, but you will receive an email stating when your item was shipped.
- For your orders to go through our customer service queue. All of our products are made and shipped fresh, and orders are filled in the order in which they were received. During busy months such as November to January and April to August and during sales, orders may have longer processing times before shipping. Once a package is shipped, we are not responsible for packages marked as “Delivered”. If you know you are unavailable to receive your package we encourage you to make arrangements to have someone receive the package.
- Customers must double check all of their orders to be sure that the address and other important information are accurate and updated. Once an order is shipped, we are not responsible for incorrect shipping information provided to us.
- Again, we are not responsible for orders that are shipped to incorrect addresses provided to us by the customer.
- All orders receive a shipping confirmation once shipped. Please make sure when you place your order to double-check your email address, to ensure you receive your confirmation email. Remember our products are temperature sensitive, please make sure someone is there to pick up or is at your home when the package arrives. We want you to enjoy the quality of our amazing products.